We ensure the safety and privacy of your personal and private information. We will let you know how we use and collect your information here.
INFORMATION WE COLLECT
1. Personal Information
When you use our services, we collect your personal information, including your name, contact, passport, and payment details. However, this information is not shared with any third parties.
2. Travel Preferences
Dietary plans, travel preferences, and special requirements help us to make your journey smooth and hassle-free.
3. Communications
To improve our customer support experience, we use your chats, emails and phone calls as a record. It helps us improve our services.
HOW WE USE YOUR INFORMATION
1. Booking and Services
We use your personal information for bookings and other services, including ticketing, travelling, and accommodation.
2. Communication Purposes
We use your contact information for important news and updates about your holy journey.
3. Customer Support
Your personal information is used to improve our customer support, answer your queries, and resolve your problems.
DATA SECURITY
1. Secure Transactions
We use secure payment gateways to handle your payment process. Your transactions are private and encrypted for secure transactions.
2. Data Access
Only our related employees have access to your private information. We restrict the data access to a few related people to assist you in your journey.
INFORMATION SHARING
1. Service Providers
Necessary information is shared with third-party service providers to enhance your Umrah and Hajj experience. It helps us prevent delays in services from other service providers.
2. Legal Requirements
We can share your personal information with law enforcement departments to comply with legal obligations.
YOUR CHOICES
1. Opt-Out
You can choose to subscribe to our newsletter to stay up-to-date about the exclusive offers we are currently offering.
2. Access and Correction
You can access and correct your personal information anytime to remove errors and inaccuracies.
CHILD PRIVACY
We do not require any information about your children. Only people above the age of 18 are intended for our services.
AMENDMENTS TO PRIVACY POLICY
We hold the right to make changes in our privacy policy for any legal reason to enhance our services. We advise you to study our privacy policy periodically.
CONTACT US
For more details about our privacy policy or how we handle your personal information, you can contact us by email at info@hajjumrahpackages.uk, or you can call us directly at +44 20 7097 7211 for your queries.
You’re helping us improve our services for your holy journey by entrusting your valuable information to us. We appreciate your trust and efforts in improving our services.
